Question 1

What are your opening hours?

Accepted Answer

We are open Monday to Friday, 7:00am – 6:00pm, excluding public holidays.

Question 2

What age groups do you cater for?

Accepted Answer

We welcome children from 6 weeks to 5 years old. Our unique family grouping allows children of all ages to share the one space, while still taking part in age-appropriate programs

Question 3

Do you provide meals?

Accepted Answer

No, families provide their child’s food. Parents pack a healthy lunch box each day, and we support children to develop independence and healthy eating habits at mealtimes.

Question 4

What should I pack for my child each day?

Accepted Answer

A nutritious lunch box, drink bottle, hat, spare change of clothes, comfort items (if needed), and any required nappies or formula. We’ll give you a full checklist during orientation.

Question 5

How do you support children with additional needs?

Accepted Answer

We work in partnership with families, inclusion support services, and allied health professionals to ensure every child can participate fully. Our program is tailored to meet each child’s strengths and needs.

Question 6

What happens if my child is sick?

Accepted Answer

For the wellbeing of all children and staff, we ask that unwell children stay home. We follow clear health and hygiene guidelines, which will be provided to you upon enrolment.

Question 7

How do you keep children safe?

Accepted Answer

Children’s safety is our highest priority. We follow the Child Safe Standards, have robust policies on supervision, sun safety, and emergency management, and all educators hold current First Aid and Working with Children Checks.

Question 8

What do orientation visits involve?

Accepted Answer

Orientation gives children a chance to explore the environment with a parent/carer, meet the educators, and get comfortable before starting full days. We tailor these visits to your child’s needs.

Frequently asked questions